Open your account settings, choose Subscription, and follow the cancellation steps. If the subscription was purchased through a platform store, cancellation is managed in that store.
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Frequently Asked Questions
Find the answers to the most frequent questions here
If your questions stay unanswered, please contact us via support.
If you need help with your subscription, mobile or web app, please contact us here
Web FAQ
Web subscription
Do not place a second order. Keep the order details and contact Customer Support so the host can review the order and advise on the available correction or refund.
Dear customer, please note that it can take up to 24 hours from the time of order to generate a compatibility report based on the information provided and send it to the customer.
If you haven't received your compatibility report, please, contact our Customer Support team and we will assist you on this matter!
Your plan features are shown in the subscription details for your account. Availability can vary by plan and platform; Customer Support can confirm the current entitlement for your account.
Maktaro Website Functional
Check the birth date, time, and place saved in your profile. If the details are correct and the result still looks wrong, contact Customer Support for an account review.
Use the sign-in method connected to your Maktaro account. If you cannot complete sign-in, use the account recovery option or contact Customer Support.
Open the account menu in the header and choose Settings. From there you can open the relevant profile, notification, support, or legal section.
App FAQ
Maktaro App Functionality
Open Settings, choose Language, select the preferred language, and confirm the change. The available languages depend on the current host configuration.
Open your profile, choose the field you want to edit, enter a valid value, and confirm it. The host must accept the change before it becomes persistent.
Sign in on the new device with the same account. Your account data is available only after the host verifies the account and completes the transfer.
Check the supported platform and region requirements. If the issue remains, contact Customer Support with your device and region details.
Maktaro Premium Features
Premium benefits are defined by the plan shown in your account. Open the plan details to review the included features before subscribing.
Use the same verified account on the new platform and contact Customer Support if the entitlement is not recognised. Do not purchase a second plan while the transfer is being reviewed.
Keep the reward confirmation and contact Customer Support. The host must verify the reward before adding or correcting the subscription entitlement.
Maktaro Astrologers
Contact Customer Support with the conversation and payment details. Credits can be refunded only after the host reviews the session and payment record.
Sign in with the original account and allow the host to synchronise the account. If history is still missing, contact Customer Support; do not create duplicate conversations.
Open the Psychic catalogue, compare the available profiles, and choose an expert whose status, specialties, rating, and rate match your request. Start chat opens the host-controlled consultation flow.